FAQ: The Sky Left Us: A Queer Sci-Fi Visual Novel
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How can I change my payment method?

If you have an outstanding balance, you can update your payment methods by visiting your survey. On the Review page of the survey, there will be an option to click on “Update payment method”. Once you click that box, the payment details section will appear.

Last updated: September 16, 2021 12:54

I want to purchase add-ons on one of your Kickstarter campaigns. How do I do this?

Some of our add-on items are available post-campaign, but not all of them. In your survey, you can add anything from the pre-order store. All of our digital rewards are available, but our physical rewards (jacket and pin) were only for the Kickstarter campaign.

We may have pins available again at a later date, but it’s not 100%.

Last updated: September 16, 2021 12:58

What am I able to do on BackerKit?

The system will allow you to add/remove add-ons, change reward tiers, however you want. BackerKit knows how much you have already paid via Kickstarter, which appears as a credit on your account. If you don’t have enough credit, you will be prompted to add money to the account to make up the difference.

Last updated: September 16, 2021 12:58

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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